Starting a return request
Return requests are submitted from the signed-in customer account and must be linked to an order owned by that customer. The current workflow accepts return requests for delivered orders.
Go to Account Support and choose the relevant order. You can identify a specific order item where appropriate.
Information you can provide
The return form records:
- the order;
- an optional order item;
- the reason category;
- a written explanation;
- the requested resolution;
- optional supporting JPG, PNG, WebP or PDF files.
Private evidence is not published on the storefront.
Requested resolutions
The current workflow lets customers request refund, exchange, repair or replacement. A requested resolution is not an automatic approval. KARIGAR reviews the submitted case and records the decision and later status changes in the support workflow.
What happens after submission
A return can move through controlled states such as submitted, reviewing, approved, received and completed, or it can be rejected/cancelled where appropriate. KARIGAR records service events instead of silently rewriting the case history.
If a refund is approved, the financial reversal is recorded through the payment/refund ledger. The return case and the financial record remain separate but auditable.
No invented universal return window
KARIGAR does not publish a blanket return-period promise from this page unless an approved business rule has been configured. Product-specific, quotation-specific or order-specific terms can affect eligibility and resolution.
For a specific order, use Account Support so the team can review the actual order record.